City of Gaylord

Online Payments are now an option!

GENERAL INFORMATION

The City of Gaylord offers services for water, sewer and/or solid waste services.  The utility bills are mailed on approximately the 1st day of each month for the previous month of service.  All billings for utility services shall be due and payable at the City Office, on the 10th day of the month, (unless the 10th falls on a weekend or holiday, then the bill is due on the next business day) and must be paid in full.  Failure to make a payment in full will result in a ten dollar ($10.00) service charge and issuing of an account delinquency and service disconnection notice.  Refer to City Ordinance No. 367 for polices and procedures.  (This Ordinance is found on the Ordinance Page.)

***OUR BILLING CYCLE HAS CHANGED***

1st of each month: Utility Bills are mailed to customers

10th of each month: Utility Bills are due in the City Office by the 10th

15th of each month: Utility Late Letters are mailed to customers whose accounts where not paid in full by the 10th.

20th of each month: Disconnect notices are mailed to all unpaid accounts

25th of each month:  All remaining unpaid accounts will be disconnected from utility services

Disconnect notices will no longer be hand delivered for collection, a disconnect notice will be mailed to any unpaid account customers on the 20th of each month and if still remaining unpaid by the 25th of each month the City will terminate all services until the account is paid in full.

Payments can be dropped by the City Office (in the Drop Box on the office door) or mailed to City of Gaylord, P.O. Box 548, Gaylord, KS 67638